Terms of Service

LunaWallet is an online payment processor, registered and domiciled in the country of Seychelles, and are bound by the legal requirements of Seychelles, which include but is not limited to, limiting certain businesses from using the services offered by LunaWallet. Using the online services provided within the LunaWallet website, is subject to full compliance with the LunaWallet Terms of Services as outlined below.

You must agree to be bound to all the conditions before opening an account with LunaWallet. LunaWallet reserves the right to modify the Terms at any time and without prior notice. All modifications will be updated on this page and it is your responsibility to review the terms periodically. By continuing to use the services of LunaWallet you are deemed to be giving your conclusive acceptance of this agreement. Accounts

A person must declare to be at least 18 years old at the time of registering an account and LunaWallet reserves the right to ask for official personal identification documents for this purpose.
Registering of multiple accounts is acceptable, but only one account is allowed for each e-mail address. Certain countries may be restricted from using LunaWallet services and an up to date list of these may be obtained by contacting our customer support department
Account holders may not violate any laws or regulations of their residential countries by using LunaWallet’s services. Not respecting this clause will lead to account closure and the account holder holds all legal responsibility, including indemnity for possible losses.
Accounts are non transferable and are under no circumstances to be transferred or assigned to a third party or legal entity.
Account holders must comply with security, password protection and identity protection recommendations provided by LunaWallet and by following its guidelines.

Personal information LunaWallet collects personal information of account holders based on the current laws of Seychelles. Account holders are encouraged to provide valid and accurate personal information during registration as this step is mandatory if the bank wire funding and withdrawal option provided by LunaWallet will be utilized. LunaWallet reserves the right to verify all information provided and copies of personal identification documents and proof of address may be requested. Failing to comply with this clause could result in misuse of your account and immediate suspension may also occur to prevent fraudulent activity.
The following documents are valid for personal information verification: valid passport, government issued identification document or driver’s license. Documents such as birth certificate, student card, working badge, are NOT acceptable.
The following documents are valid for address verification: Recent bank or credit card statement, utility bill, such as gas, electricity or fixed telephone bill.

Personal information can be changed under the tab Profile after logging in to your account. If for any reason, it is not possible to change some of the information, account holders must contact the customer service department with their updated information.
Account holders must ensure their account details are updated regularly to ensure they are receiving LunaWallet’s communications. LunaWallet is not responsible for possible losses caused by account holders failing to comply with this clause. Please note that LunaWallet reserves the right to send an account holder occasional emails containing information regarding new features, promotions and special events.
Account holders personal information is kept for a period of three years after account closure for legal reasons.

Account Security LunaWallet provides a secure environment to protect all sensitive information using advanced 256 bit SSL encryption provided by GeoTrust in
Account holders must ensure that their login credentials are kept safely and are not shared with third parties.
Account holders must ensure the security of their account password, PIN code and the answer to their security question.

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